Business Phone Systems and VoIP Installation, Repair, Service – Aiken, SC

A. F. Daniel Technology Group, Inc. – Visit our main website Our second office is open at 200 The Alley SW in downtown Aiken, and it does the same work we have been doing in Pennsylvania since 1996: installing, repairing, and servicing business telephone systems, and keeping small business computer networks running. If your office is in Aiken, North Augusta, or across the river in Augusta, there is now a local phone system company you can actually get on the phone. We work on all of it. New VoIP phone systems, older traditional PBX systems that still have some life in them, copper lines, cable, fiber, and the cabling inside your walls. We handle offices with 3 phones and offices with 300, and multi-site businesses that want every location on one system. If you have a system that works fine but was never programmed properly (the voicemail nobody set up, the auto attendant that sends callers in circles), we can usually straighten that out in one visit.

Business Phone Systems in Aiken, SC

Most of the calls we get in Aiken fall into one of two groups. The first is a business whose phone system was installed years ago by a company that is no longer around, and now something has broken and nobody will call them back. The second is a business that has outgrown its system, or is paying a national carrier a lot of money every month for very little service, and wants to know what else is out there. Either way, the first conversation is the same. We come out, look at what you have, and tell you honestly whether it is worth repairing or replacing. Sometimes a small repair buys you a few more years. Sometimes the system is so old that parts no longer exist and you are better off moving to VoIP. We will tell you which one, in plain terms, and the estimate is free.

Cloud phone system or traditional phone system?

For most Aiken businesses a cloud or VoIP hybrid system is the better fit. We represent several cloud phone system manufacturers and carriers rather than pushing one brand, so the recommendation you get is based on your office, your call volume, and your budget. A VoIP system runs over your Internet connection, it costs a fraction of what the old phone company lines cost, and it does things a traditional system cannot: ring your cell when you are out of the office, send voicemail to your email, let the front desk see who is on a call, and connect a second location as if it were down the hall. There is no re-wiring and no maintenance contract on a box in the closet. We still install and service traditional systems where they make sense. And if the Internet service at your building is not reliable enough for VoIP yet, we will say so rather than sell you something that will frustrate you.

Phone System Repair

When the phones go down, your customers cannot reach you and your staff cannot work. We treat that as the emergency it is. Call (803) 262-2000 and we will get someone on it the same day anywhere in Aiken County or the Augusta area. Many of our long-term clients first called us on the worst day their old phone system ever had.

VoIP and Cloud Phone Service

We can host your phone system in the cloud or put it on a small server in your office. Because we work with more than one cloud provider, we can compare them side by side for you and pick the one that fits, instead of fitting your business to the only product we sell. The Aiken office is backed by the same team that has supported our Pennsylvania and Delaware clients for years. A typical install is measured in days, not weeks, and we train your staff before we leave.

Phone System Brands We Service

Grandstream, Yealink, Polycom, Cisco, Avaya, NEC, Mitel, Toshiba, Nortel, Zultys, Vertical, Vodavi, Comdial, Intertel, Aastra, and Meridian. If your brand is not on this list, call anyway; there is a good chance we have worked on it.

Managed IT Support and Computer Service

The same office handles IT. For businesses with a handful of PCs up to about 75 employees and a server or two, we provide a helpdesk you can call, monthly patching and updates, backups that we monitor and test rather than assume, network and WiFi setup, firewalls, Microsoft 365 and email, and network cabling. Medical offices, law firms, accountants, contractors, and retail shops are the businesses we work with most. If you already have someone doing your IT and you only need help with phones, that is fine; we work alongside other IT companies all the time.

Phone system down in Aiken or Augusta?

We provide same-day service in Aiken County, North Augusta, and Augusta and Richmond County, GA. Office hours are Monday through Friday, 9am to 5pm, and 24-hour emergency service is available. Call (803) 262-2000 in South Carolina or (706) 432-1900 in Georgia.