Business Phone Systems and VoIP Installation, Repair, Service – Augusta, GA

A. F. Daniel Technology Group, Inc. – Visit our Aiken, SC office page

We service business phone systems in Augusta from our office in downtown Aiken, about 20 minutes away across the Savannah River. That puts a real technician within reach of the medical district, downtown, the Fort Eisenhower gates, Evans and Martinez, and everything in between, on the same day you call. We have been repairing and installing business telephone systems since 1996, and Augusta and Richmond County are now part of the territory we cover every week.

Some of the phone systems in Augusta offices are 15 or 20 years old and still doing their job. We are happy to keep those going as long as parts hold out. Others are hosted systems from a national provider that sounded like a bargain until the first time something broke and there was no one local to call. We work on both, and everything in between: new installs, repairs on modern and legacy equipment, adding phones, adding lines, and fixing the programming on a system nobody has touched since the day it went in.

Business Phone Systems in Augusta, GA

A phone system for a medical practice on Wheeler Road has different needs than one for a contractor’s office in South Augusta, and both are different from a law firm downtown that lives on its phones all day. The first thing we do is listen to how your office actually uses the phones: how many people answer, whether calls need to reach someone after hours, whether you have a second location, and what you are paying now. Then we lay out the options with real numbers. Sometimes that means repairing what you have. Sometimes it means replacing it. We will tell you which, and why.

Cloud phone system or traditional phone system?

For most Augusta businesses a cloud phone system makes sense today. Your calls run over your Internet connection, the monthly cost is usually well below what the phone company charges for lines, and you get features the old systems never had: voicemail in your email inbox, calls that follow you to your cell, and a second office tied into the same system. We represent several cloud phone system manufacturers and carriers, so the recommendation you get from us is not tied to any one product. We pick what fits your office.

If your building’s Internet is not dependable, or you have a working traditional system and no reason to change it, we will say so. There is no point in selling you something that adds a problem you did not have.

Phone System Repair

A dead phone system is an emergency for any business, and we treat it that way. Call (706) 432-1900 and we will get a technician to your Augusta office the same day. Over the years we have seen most of the ways a phone system can fail, from lightning damage after a summer storm to a voicemail card that quietly gave up, and we can usually have you back on the phones by the end of the first visit.

VoIP and Cloud Phone Service

We install and support cloud phone systems for offices from 3 phones to 300, and for businesses with several locations that want one system across all of them. Because we work with more than one cloud provider, we can put two or three options side by side for you and explain the differences without a sales pitch. Setup is measured in days, and we train your staff in person before we leave.

Phone System Brands We Service

Grandstream, Yealink, Polycom, Cisco, Avaya, NEC, Mitel, Toshiba, Nortel, Zultys, Vertical, Vodavi, Comdial, Intertel, Aastra, and Meridian. If yours is not listed, call anyway. Odds are we have worked on it.

Managed IT Support and Computer Service

We also handle IT for Augusta businesses with anywhere from a few PCs to 75 employees. That means a helpdesk with a person on the other end, monthly patching, backups we monitor and actually test, network and WiFi, firewalls, Microsoft 365 and email, and cabling. Medical offices, law firms, accountants, contractors, and retail shops are the businesses we work with most. If you already have an IT provider you are happy with and only need help with phones, that is fine with us. We work alongside other IT companies all the time.

Phone system down in Augusta?

Same-day service in Augusta, Richmond County, Columbia County, and North Augusta, backed by our office at 200 The Alley SW in Aiken. Office hours are Monday through Friday, 9am to 5pm, with 24-hour emergency service available. Call (706) 432-1900.